Where do I go
to get help with customary and
The appropriate agency to receive your concern about a creditor's
compliance with the Truth in Lending Act (TILA), including the
requirement for the creditor or the creditor's agent (includes AMCs)
to pay an appraiser a customary and reasonable fee, is the agency that
enforces TILA with respect to the creditor.
For a Federally
insured credit union, the National Credit Union Administration is the
For insured depository institutions of
more than $10 billion and their affiliates, the Consumer Financial
Protection Bureau (CFPB) is the appropriate agency.
insured depository institutions of $10 billion or less, there are two
websites to find the federal regulator for a creditor: Federal
Reserve System - National Information Center website:
website at the "Bank Find" webpage:
non-depository institutions, the appropriate agency to receive the
complaint is the CFPB or the Federal Trade Commission.
Questions regarding the appropriate interpretation of the Truth in
Lending Act, including those on customary and reasonable fees, should
be directed to the Consumer Financial Protection Bureau, Office of
Research, Markets and Regulation (William.Matchneer@cfpb.gov).
If the concern regards payment of customary and reasonable
appraisal fees is related to a specific appraisal assignment or
assignments, you can also contact the State appraisal board or agency
in which the property or properties are located to find out if they
have enacted appraisal laws and/or regulations that address your